Spock Solutions, Inc. 
Specialized Knowledge and Skills
Subject Areas
Spock Solutions offers TOLL EXPERTISE, combining a practical appreciation of toll operations with a high level overview of the toll industry. President Linda Spock's toll experience includes:
- An 11-year career at the Port Authority of NY & NJ
- Serving as Assistant Manager of the Lincoln Tunnel
- Writing a Transportation Research Board report on "Tolling Practices for Highway Facilities"
- Developing information about tolls in multiple formats to inform policy discussions in the state of Kansas
As a sub-specialty, Spock Solutions' Linda Spock has an in-depth understanding of ELECTRONIC TOLL COLLECTION from the following:
- An association with E-ZPass that pre-dates the existence of the name "E-ZPass"
- Serving as Chair of the E-ZPass Interagency Group's (IAG) Policy Committee while a Port Authority employee where she played a key role in guiding the original seven-agency group through the successful multi-year procurement of common technology in 1994, a pivotal point in the group's history
- Working on Request for Proposal documents for the E-ZPass IAG's next generation technology procurement
- Developing content for a collaboratively produced brochure and website materials on electronic tolling for the I-95 Corridor Coalition
Spock Solutions has done extensive work in the area of CUSTOMER SERVICE:
- As the very first civilian E-ZPass account-holder, President Linda Spock has more experience as an E-ZPass customer than anyone else can claim.
- As a consultant, Linda developed marketing guidelines for the IAG and worked on Request for Proposal documents (including technical scopes of work and business terms and conditions) for three different E-ZPass New York Customer Service Center procurements. She has also worked on procurement planning for VDOT's customer service center.
Skills
Taskmaster
President Linda Spock is a highly effective taskmaster who uses careful and collaborative development of objectives, advance preparation of meeting agendas, identification and tracking of action items, and detailed documentation of issues resolved to drive a process or project to meet a client's needs.
Consensus and Team Building
Spock Solutions has a demonstrated track record in building consensus on complex issues from working on a number of multi-agency projects.
Information Gathering and Synthesis
Spock Solutions has been able to gather and synthesize and present key information in a clear understandable way on a wide range of topics, including tolling practices, travel demand management programs, programmed transit fare increases, and environmental justice policies.
Educating Diverse Audiences
Spock Solutions has extensive experience educating policymakers on transportation issues. In her earliest work on E-ZPass, President Linda Spock met with New York State legislators to advocate video enforcement legislation and with Federal Communications Commission members on proposed regulatory changes that would affect electronic toll operations. As a consultant, she has written reports for a Governor's Task Force on I-287/Tappan Zee Bridge Alternatives; for the New York State Assembly Legislative Commission on Critical Transportation Choices on environmental justice policies in transportation; and for state legislators and policymakers.
Spock Solutions is able to adapt to meet specific client needs and reach diverse target audiences. For examples, please see sidebar on this page.
Spock Solutions' work was highlighted in the International Bridge, Tunnel and Turnpike Association's 2001 Annual Report.
More recently, Spock Solutions developed content for a brochure on Electronic Tolling:
Prior to incorporating, the firm operated as Linda M. Spock Consulting and produced a comprehensive profile of the toll industry for the Transportation Research Board.
