Subject Areas
Spock Solutions offers TOLL EXPERTISE, combining a practical appreciation of toll operations with a high level overview of the toll industry. President Linda Spock's toll experience includes:
As a sub-specialty, Spock Solutions' Linda Spock has an in-depth understanding of ELECTRONIC TOLL COLLECTION from the following:
Spock Solutions has done extensive work in the area of CUSTOMER SERVICE:
Taskmaster
President Linda Spock is a highly effective taskmaster who uses careful and collaborative development of objectives, advance preparation of meeting agendas, identification and tracking of action items, and detailed documentation of issues resolved to drive a process or project to meet a client's needs.
Consensus and Team Building
Spock Solutions has a demonstrated track record in building consensus on complex issues from working on a number of multi-agency projects.
Information Gathering and Synthesis
Spock Solutions has been able to gather and synthesize and present key information in a clear understandable way on a wide range of topics, including tolling practices, travel demand management programs, programmed transit fare increases, and environmental justice policies.
Educating Diverse Audiences
Spock Solutions has extensive experience educating policymakers on transportation issues. In her earliest work on E-ZPass, President Linda Spock met with New York State legislators to advocate video enforcement legislation and with Federal Communications Commission members on proposed regulatory changes that would affect electronic toll operations. As a consultant, she has written reports for a Governor's Task Force on I-287/Tappan Zee Bridge Alternatives; for the New York State Assembly Legislative Commission on Critical Transportation Choices on environmental justice policies in transportation; and for state legislators and policymakers.
Spock Solutions is able to adapt to meet specific client needs and reach diverse target audiences. For examples, please see sidebar on this page.
Spock Solutions' work was highlighted in the International Bridge, Tunnel and Turnpike Association's 2001 Annual Report.
More recently, Spock Solutions developed content for a brochure on Electronic Tolling:
Prior to incorporating, the firm operated as Linda M. Spock Consulting and produced a comprehensive profile of the toll industry for the Transportation Research Board.